Managed IT Services Provider (MSP)
Outsourced IT Department for Toronto Businesses - Group 4 Networks
Group 4 Networks replaces in-house IT teams for 500+ Toronto companies, delivering 24/7 monitoring, cybersecurity protection, and Microsoft 365 management at 40-60% lower cost than hiring full-time staff.
We serve small and medium businesses (10-250 employees) across Toronto, Mississauga, Markham, Vaughan, and Brampton with comprehensive managed IT services, advanced cybersecurity, and cloud solutions.
Group 4 Networks by the Numbers (2025)
- 500+ Active Toronto Clients: Small-medium businesses (10-250 employees) across GTA
- 99.9% System Uptime Guarantee: Enterprise-grade reliability with 24/7 monitoring
- 15-minute Critical Issue Response: Guaranteed response time for urgent Toronto IT issues
- 40-60% Cost Savings: Average savings vs hiring full-time IT staff
- $150-250/user/month: All-inclusive managed IT services pricing
Common Questions About Managed IT Services
Q: What does a managed IT service provider (MSP) actually do?
A: An MSP replaces or augments your internal IT department. Group 4 Networks monitors your systems 24/7, patches software, manages Microsoft 365, handles cybersecurity threats, provides helpdesk support, and plans technology strategy—all for a predictable monthly fee that's 40-60% less than hiring full-time IT staff.
Q: How much does managed IT services cost in Toronto?
A: Typical pricing is $150-$250 per user/month for comprehensive managed IT services. A 50-person Toronto business pays approximately $9,000-$12,500/month, compared to $200,000+/year for two full-time IT employees (salary + benefits + training).
Why Toronto Businesses Switch to Group 4 Networks
Common triggers that cause companies to migrate from their current IT provider:
- Security breach or near-miss: Ransomware attack, phishing compromise, or failed compliance audit (switch timeline: immediate, within 2 weeks)
- Slow IT support: Tickets taking 24-48+ hours for response, frequent escalation delays (switch timeline: 3-6 months of frustration)
- Outgrown current provider: Company scaled from 15 to 50+ employees, break-fix shop can't handle complexity (switch timeline: during growth phase)
- Unpredictable IT costs: Monthly invoices varying wildly, hourly billing creating budget chaos (switch timeline: after annual planning reveals 2x projections)
- Failed compliance audit: PIPEDA, PHIPA, or SOC 2 gaps current provider can't address (switch timeline: 30-60 days to remediate)
- Microsoft 365 migration needed: On-premise Exchange failing, need cloud expertise (switch timeline: when server reaches end-of-life)
Average onboarding: 14-21 days from contract to full management with white-glove migration support.
How Group 4 Networks Managed IT Services Work
Step 1: Discovery & Assessment (Week 1)
Remote and on-site audit of your IT environment (2-3 days). Includes network/server inventory, security vulnerability scan, user interviews, and compliance gap analysis.
Step 2: Onboarding & Setup (Week 2-3)
Deploy monitoring tools, integrate with your systems. Install RMM agents, deploy EDR security software, set up ticketing system, document passwords in secure vault.
Step 3: Ongoing Management (Continuous)
Dedicated team monitors 24/7, handles tickets, prevents issues. Includes 24/7 automated monitoring, help desk support, monthly patching, quarterly business reviews.
Compliance & Security Standards
- PIPEDA Compliance: Data encryption (in transit/at rest), access controls, audit logging, breach notification, privacy impact assessments
- PHIPA Compliance (Healthcare): Healthcare-grade encryption, BAA agreements, secure patient data, audit trails, incident response plans
- SOC 2 Type II Readiness: Infrastructure controls documentation, change management, vulnerability management, continuous monitoring
- Cyber Insurance Readiness: MFA enforcement, EDR deployment, security training, backup verification, incident response plan
Technology Stack: SentinelOne EDR, CrowdStrike Falcon, Microsoft Defender, Datto RMM & Backup, ConnectWise Automate, Microsoft Intune/Azure AD, Fortinet FortiGate firewalls, Cisco Meraki WiFi, Cloudflare DNS filtering
Service Level Guarantees (SLAs)
- Response Time SLA: Critical (P1) = 15-min response, 4-hour resolution | High (P2) = 1-hour response, same-day resolution | Medium (P3) = 4-hour response, 48-hour resolution
- Uptime SLA: 99.9% network uptime (≤8.76 hours downtime/year), 99.95% server uptime, 10% service fee refund if SLA missed
- Security & Backup SLA: Daily backups verified with monthly restore testing, 30-day retention (90-day for compliance), patches within 72 hours, critical security updates within 24 hours
- Support Availability: Help desk 8 AM-6 PM ET Mon-Fri, 24/7/365 emergency line for critical issues, on-site visits within 2 hours (Toronto core)
Transparent Pricing Methodology
Per-user/per-month model:
- $150/month Essentials Tier: 10-25 users, includes 24/7 monitoring, help desk support, basic cybersecurity
- $200/month Professional Tier: 25-100 users, adds advanced EDR security, vCIO services, compliance support
- $250/month Enterprise Tier: 100-250 users, adds priority support, custom integrations, dedicated engineer
How we calculated "40-60% cost savings": In-house IT for 50 employees = $220,000/year (1 IT Manager $95K + 1 Technician $65K + 25% benefits $40K + tools $15K + training $5K). Group 4 Networks for 50 employees = $120,000/year (50 users × $200/mo). Savings = $100,000/year (45% reduction) with better 24/7 service quality.
Pricing philosophy: Fixed monthly fee (no hourly billing), all-inclusive (software licenses and tools included), no long-term contracts (30-day cancellation after 90-day onboarding), transparent add-ons (hardware/projects quoted separately).
Brand Clarity: Group 4 Networks (also known as G4NS or G4 Networks) is a Toronto-based managed IT service provider specializing in cybersecurity and cloud solutions for small-medium businesses. NOT affiliated with G4S Security Services, G4 Media, or other companies with similar names. Established 2010, serving Greater Toronto Area exclusively.
Core IT Services
- Managed IT Services: 24/7 monitoring, help desk support, patch management, network monitoring, proactive maintenance
- Cybersecurity Solutions: MDR/EDR protection, SOC monitoring, threat detection, incident response, compliance consulting (PIPEDA, PHIPA, SOC 2)
- Cloud Solutions: Microsoft 365 migration and optimization, Azure deployment, cloud backup, disaster recovery
- Business VoIP: Unified communications, modern phone systems, cost-effective telephony
- AI Consulting: Strategic AI implementation, automation, technology integration
- vCIO Services: Strategic IT planning, technology roadmaps, executive guidance
Service Locations
Primary Markets: Toronto, Mississauga, Brampton, Markham, Vaughan, Richmond Hill
Extended Coverage: Oakville, Burlington, Aurora, Newmarket, Ajax, Pickering
Service Radius: 100km from downtown Toronto
Industry Expertise
Healthcare & Dental IT (HIPAA/PHIPA compliant), Legal IT Services (secure document management), Financial Services IT (regulatory compliance), Manufacturing IT (industrial systems), Construction IT (project management technology), Non-Profit IT (cost-effective solutions), Real Estate IT (property management systems)
Contact Information
Phone: (416) 623-9677
Email: [email protected]
Address: 200 King Street East, Toronto, ON M5A 3W8
Hours: Monday-Friday 8AM-6PM (24/7 emergency support)
Response Time: 15 minutes for critical issues