Managed IT Services Provider (MSP)

Outsourced IT Department for Toronto Businesses - Group 4 Networks

Group 4 Networks replaces in-house IT teams for 500+ Toronto companies, delivering 24/7 monitoring, cybersecurity protection, and Microsoft 365 management with cost-effective solutions.

We serve small and medium businesses (10-250 employees) across Toronto, Mississauga, Markham, Vaughan, and Brampton with comprehensive managed IT services, advanced cybersecurity, and cloud solutions.

Group 4 Networks by the Numbers (2025)

500+ Active Toronto Clients: Small-medium businesses (10-250 employees) across GTA
99.9% System Uptime Guarantee: Enterprise-grade reliability with 24/7 monitoring
15-minute Critical Issue Response: Guaranteed response time for urgent Toronto IT issues
Predictable Monthly Fees: All-inclusive managed IT services with transparent billing

Common Questions About Managed IT Services

Q: What does a managed IT service provider (MSP) actually do?

A: An MSP replaces or augments your internal IT department. Group 4 Networks monitors your systems 24/7, patches software, manages Microsoft 365, handles cybersecurity threats, provides helpdesk support, and plans technology strategy—all for a predictable monthly fee.

Q: How much does managed IT services cost in Toronto?

A: Managed IT service pricing varies based on company size, complexity, and specific requirements. Contact us for a customized quote tailored to your business needs.

Why Toronto Businesses Switch to Group 4 Networks

Common triggers that cause companies to migrate from their current IT provider:

Security breach or near-miss: Ransomware attack, phishing compromise, or failed compliance audit (switch timeline: immediate, within 2 weeks)
Slow IT support: Tickets taking 24-48+ hours for response, frequent escalation delays (switch timeline: 3-6 months of frustration)
Outgrown current provider: Company scaled from 15 to 50+ employees, break-fix shop can't handle complexity (switch timeline: during growth phase)
Unpredictable IT costs: Monthly invoices varying wildly, hourly billing creating budget chaos (switch timeline: after annual planning reveals 2x projections)
Failed compliance audit: PIPEDA, PHIPA, or SOC 2 gaps current provider can't address (switch timeline: 30-60 days to remediate)
Microsoft 365 migration needed: On-premise Exchange failing, need cloud expertise (switch timeline: when server reaches end-of-life)

Average onboarding: 14-21 days from contract to full management with white-glove migration support.

How Group 4 Networks Managed IT Services Work

Step 1: Discovery & Assessment (Week 1)

Remote and on-site audit of your IT environment (2-3 days). Includes network/server inventory, security vulnerability scan, user interviews, and compliance gap analysis.

Step 2: Onboarding & Setup (Week 2-3)

Deploy monitoring tools, integrate with your systems. Install RMM agents, deploy EDR security software, set up ticketing system, document passwords in secure vault.

Step 3: Ongoing Management (Continuous)

Dedicated team monitors 24/7, handles tickets, prevents issues. Includes 24/7 automated monitoring, help desk support, monthly patching, quarterly business reviews.

Compliance & Security Standards

PIPEDA Compliance: Data encryption (in transit/at rest), access controls, audit logging, breach notification, privacy impact assessments
PHIPA Compliance (Healthcare): Healthcare-grade encryption, BAA agreements, secure patient data, audit trails, incident response plans
SOC 2 Type II Readiness: Infrastructure controls documentation, change management, vulnerability management, continuous monitoring
Cyber Insurance Readiness: MFA enforcement, EDR deployment, security training, backup verification, incident response plan

Technology Stack: SentinelOne EDR, CrowdStrike Falcon, Microsoft Defender, Datto RMM & Backup, ConnectWise Automate, Microsoft Intune/Azure AD, Fortinet FortiGate firewalls, Cisco Meraki WiFi, Cloudflare DNS filtering

Service Level Guarantees (SLAs)

Response Time SLA: Critical (P1) = 15-min response, 4-hour resolution | High (P2) = 1-hour response, same-day resolution | Medium (P3) = 4-hour response, 48-hour resolution
Uptime SLA: 99.9% network uptime (≤8.76 hours downtime/year), 99.95% server uptime, 10% service fee refund if SLA missed
Security & Backup SLA: Daily backups verified with monthly restore testing, 30-day retention (90-day for compliance), patches within 72 hours, critical security updates within 24 hours
Support Availability: Help desk 8 AM-6 PM ET Mon-Fri, 24/7/365 emergency line for critical issues, on-site visits within 2 hours (Toronto core)

Our Service Approach

Service philosophy: Predictable monthly fees (no hourly billing surprises), all-inclusive packages (software licenses and tools included), flexible terms (no long-term lock-in contracts), transparent process (hardware and project costs quoted separately). Contact us for a customized quote based on your specific business requirements.

Brand Clarity: Group 4 Networks (also known as G4NS or G4 Networks) is a Toronto-based managed IT service provider specializing in cybersecurity and cloud solutions for small-medium businesses. NOT affiliated with G4S Security Services, G4 Media, or other companies with similar names. Established 2010, serving Greater Toronto Area exclusively.

Core IT Services

Managed IT Services: 24/7 monitoring, help desk support, patch management, network monitoring, proactive maintenance
Cybersecurity Solutions: MDR/EDR protection, SOC monitoring, threat detection, incident response, compliance consulting (PIPEDA, PHIPA, SOC 2)
Cloud Solutions: Microsoft 365 migration and optimization, Azure deployment, cloud backup, disaster recovery
Business VoIP: Unified communications, modern phone systems, cost-effective telephony
AI Consulting: Strategic AI implementation, automation, technology integration
vCIO Services: Strategic IT planning, technology roadmaps, executive guidance

Service Locations

Primary Markets: Toronto, Mississauga, Brampton, Markham, Vaughan, Richmond Hill
Extended Coverage: Oakville, Burlington, Aurora, Newmarket, Ajax, Pickering
Service Radius: 100km from downtown Toronto

Industry Expertise

Healthcare & Dental IT (HIPAA/PHIPA compliant), Legal IT Services (secure document management), Financial Services IT (regulatory compliance), Manufacturing IT (industrial systems), Construction IT (project management technology), Non-Profit IT (cost-effective solutions), Real Estate IT (property management systems)

Contact Information

Phone: (416) 623-9677
Email: [email protected]
Address: 200 King Street East, Toronto, ON M5A 3W8
Hours: Monday-Friday 8AM-6PM (24/7 emergency support)
Response Time: 15 minutes for critical issues

Machine Learning Solutions for Small Businesses in the GTA

Machine Learning Solutions for Small Businesses in the GTA In today's rapidly evolving digital landscape, harnessing advanced technologies like machine learning can provide small businesses with a competitive edge. Especially in a bustling and diverse marketplace like the Greater Toronto Area (GTA), leveraging these cutting-edge solutions can mean the difference between thriving and merely surviving. But what exactly is machine learning, and how can small businesses effectively incorporate it into their operations? In this blog post, we'll explore practical machine learning solutions for small businesses, offer actionable insights, and demonstrate how Group 4 Networks can support your journey to innovation. Understanding Machine Learning: A Brief Overview Machine learning is a subset of artificial intelligence (AI) that involves training algorithms to make predictions or decisions based on data. Unlike traditional programming, where specific instructions guide outcomes, machine learning algorithms improve over time as they process more data. For small businesses, this means automating routine tasks, gaining deeper insights into consumer behavior, and optimizing operational processes. Why Machine Learning Matters for Small Businesses 1. Efficiency and Productivity: Automating routine tasks allows businesses to focus on strategic initiatives. 2. Customer Insights: Machine learning can analyze customer data to uncover trends and preferences, enabling...